{ "@context": "https://schema.org", "@graph": [ { "@type": "WebSite", "@id": "https://www.move-izi.nl/#website", "name": "MOVE-IZI", "url": "https://www.move-izi.nl/", "publisher": { "@id": "https://www.move-izi.nl/#organization" } }, { "@type": "Organization", "@id": "https://www.move-izi.nl/#organization", "name": "MOVE-IZI", "url": "https://www.move-izi.nl/", "logo": { "@type": "ImageObject", "url": "https://www.move-izi.nl/media/0k0lbcau/logo-move-izi.png" } }, { "@type": ["WebPage", "FAQPage", "ContactPage"], "@id": "https://www.move-izi.nl/en/support/#webpage", "url": "https://www.move-izi.nl/en/support/", "name": "Support | MOVE-IZI", "description": "Answers to frequently asked questions about toll collection, payments, and contact information for MOVE-IZI customer support.", "inLanguage": "en", "isPartOf": { "@id": "https://www.move-izi.nl/#website" }, "mainEntity": [ { "@type": "Question", "name": "How are tolls recorded?", "acceptedAnswer": { "@type": "Answer", "text": "Your license plate number will be registered when passing on the A24/Blankenburg connection. If you are a MOVE-IZI customer, we will automatically collect the fee for your passage without any further action on your part." } }, { "@type": "Question", "name": "Why was my direct debit declined?", "acceptedAnswer": { "@type": "Answer", "text": "Your bank or credit card company declined the direct debit. Common causes: insufficient balance, a block on the account, an expired debit/credit card, an invalid direct debit mandate, or a technical fault. You will automatically receive an email from noreply@payments.move-izi.nl to pay the outstanding invoice. 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Find the answers for the most frequently asked questions

Your license plate number will be registered when passing on the A24/Blankenburg connection.

If you are a MOVE-IZI customer, we will automatically collect the fee for your passage without any further action on your part.

Your bank or credit card company declined the direct debit. Common causes: insufficient balance, a block on the account, an expired debit/credit card, an invalid direct debit mandate, or a technical fault. You will automatically receive an email from noreply@payments.move-izi.nl to pay the outstanding invoice. If declines keep happening, please contact your bank.

Yes, as a MOVE-IZI customer you can view all your toll passages via your personal account at https://self.move-izi.nl/ or via the MOVE-IZI app. Here you will find a complete overview of your trips and invoices.

If you think you have received a toll payment request in error, you can contact MOVE-IZI customer service. They will investigate your report and help you further.

You can easily change your payment details via your personal account at https://self.move-izi.nl/ or via the MOVE-IZI app. Log in and go to the “My details” or “Payments” section.

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Contact information

Customer Care Center hours: 9:00 am to 5:00 pm (CET, Monday to Friday)

Calls from the Netherlands: 088-864 23 02

Calls from outside The Netherlands: +31 88 864 23 02

WhatsApp: +31648254505

E-mail: contact@move-izi.nl

Correspondence address: MOVE-IZI, Van Deventerlaan 31, 3528 AG Utrecht