Privacy and e-toll: how does it work and what are your rights?

Which data is processed with e-toll?

With e-toll, a camera reads the licence plate when a vehicle drives on the A24. The system uses the plate to process the passage and the associated toll payment. Check the current toll rates on the A24 and more information about how it works on the MOVE-IZI website.

To process a trip, details such as the licence plate, the time of passage and the associated toll amount may be needed.

In your personal MOVE-IZI account you can see which trips have been registered and what amounts are associated with them. This gives you insight into the data processed for your account.

How is your data protected?

In the Netherlands, the processing of personal data falls under the General Data Protection Regulation, the GDPR. These rules apply to organisations that process personal data, including providers of e-toll services.

Personal data may only be processed for clearly defined purposes and may not be kept longer than necessary or legally required. Organisations must take appropriate measures to protect personal data. Users have various privacy rights.

At MOVE-IZI, the processing of personal data for the provision of services is linked to the performance of the agreement you enter into when registering. For other purposes, a different legal basis may apply.

Check the MOVE-IZI privacy policy for a complete description of data processing, retention periods and privacy rights.

Your rights as a user

The GDPR gives you various rights. Which rights apply in a specific situation depends on the processing and the applicable legal obligations.

You can, among other things, request access to your personal data and correction of data that is not correct.

Under certain conditions you can request deletion of personal data or transfer of data in a common format. Data that must be kept under the law cannot always be deleted immediately.

Want to exercise a privacy right? Use the contact details in the MOVE-IZI privacy policy.

How does MOVE-IZI handle your data?

MOVE-IZI processes data that is needed to provide services and handle toll payments for the A24. For other commercial purposes, personal data is only processed when a valid legal basis exists.

In your account you can see registered trips and payments. Depending on your payment type you also see relevant balance or billing information.

Do you have questions about the processing of personal data? Check the privacy policy or get in touch via the MOVE-IZI website.

Is a licence plate personal data?

Usually yes. According to the GDPR, a licence plate is personal data as soon as it can reasonably be linked to a natural person, for example the owner, holder or driver of the vehicle. For an organisation that links plates to customer accounts or payments, this is different from a passer-by who sees a plate.

At MOVE-IZI we link licence plates to passages, accounts and payments. That is why we treat licence plates, licence plate images and passage data as personal data. This also applies to company or lease vehicles: the plate is then registered to a company, but the passage data may say something about the driver.

Anyone who processes licence plates as personal data must comply with the GDPR. That means, among other things: only processing for a clearly defined purpose and on a valid legal basis, not using more data than necessary, not keeping data longer than necessary and securing it properly. Data subjects also have rights, such as the right of access.

In the MOVE-IZI privacy policy you can read which data we process, including licence plate images, passage data and information on time and location, why we do this and how long we keep it.

What if you don't have an account?

Have you driven on the A24 without a MOVE-IZI account? Your plate is then used to handle the passage and you pay the toll afterwards. On e-TOL.nl you will find information about the payment deadline, any administration costs and the consequences of late payment.

The process is different from that for users with a registered account. Read more about what to do if you pay late on the A24 on the MOVE-IZI website.

Security of your data

Alongside privacy, information security plays an important role. Organisations must take appropriate technical and organisational measures to protect personal data.

Protect your account with strong, unique login credentials and don't share them with others.

For business accounts with multiple vehicles, access to trip and account information should be limited to authorised users.

Insight and control

e-toll and privacy do not need to conflict. For the provision of services, the data needed to handle trips and payments is processed, within the boundaries of applicable legislation.

Via your account and the privacy policy you get insight into data processing and the options for exercising your privacy rights.

Have a question about your data? Check the privacy policy or get in touch via the MOVE-IZI website.

Frequently asked questions about privacy and e-toll

How long is my data kept?

Retention periods depend on the purpose of processing and legal obligations. Check the MOVE-IZI privacy policy for the periods that apply to the various data categories.

Can I have my data deleted when I cancel my account?

You can submit a deletion request. Whether data can actually be deleted depends, among other things, on outstanding obligations and legal retention requirements. The privacy policy describes how to submit a request.

Does MOVE-IZI share my data with other parties?

For the provision of services, MOVE-IZI may work with technical and other service providers. Check the MOVE-IZI privacy policy for information on recipients, processors and the safeguards that apply.